If you are experiencing trouble with downloading your purchase, please fill out the form below with as many informations as possible, this will make it much easier for us to help you.
Before contacting us please try the points we have outlined below.
Please try these points before contacting us
Check your Internet connection
If you use wifi then try switching to a wired connection.
Switch to another computer
If there are no problems with your Internet connection then try to download the file from another computer
You always have three chances to download your purchase
You can find the link to the download in your order confirmation or under your account.
All Albums are packed as zip-files
And can be uncompressed with programs as: 7-Zip (PC-Freeware).