Download problems

If you are experiencing trouble with downloading your purchase, please fill out the form below with as many informations as possible, this will make it much easier for us to help you.

Before contacting us please try the points we have outlined below.

Please try these points before contacting us

  • Check your Internet connection

    If you use wifi then try switching to a wired connection.

  • Switch to another computer

    If there are no problems with your Internet connection then try to download the file from another computer

  • You always have three chances to download your purchase

    You can find the link to the download in your order confirmation or under your account.

  • All Albums are packed as zip-files

    And can be uncompressed with programs as: 7-Zip (PC-Freeware).

Your Name (required)

Your Email (required)

Your order number

What device are you using

What operating system are you using

What internet connection are you using

Describe your problem

Please verify your NOT! a robot: